Patient Centred Programme for the Ministry of Health, Kingdom of Saudia Arabia

The challenge

GE Healthcare Partners has been involved in the delivery of the Patient Centered Program (PCP) productivity programme in 50 hospitals across Saudi Arabia supporting a local consultancy team in delivery and leading the overall Project Management Office (PMO). This was the first programme of its kind at a national level and followed a structured improvement methodology with individual consultants facilitating teams in 5-6 hospitals each. The first year involved 33 hospitals and twelve KPIs being established for the programme, and within the year all KPIs showed, and sustained, statistically significant improvements resulting not only in improvements to healthcare but also a return on investment of 50:1. The second year involved 50 hospitals, including nine mental health hospitals, and 42 KPIs.