Healthcare at Home – Logistics Project

The challenge

Healthcare at Home outsourced its total distribution and warehousing operations in March 2014. Unfortunately the transition was not a success and service levels significantly dropped having a negative impact on the good will and trust of both patients and clients. HaH made the decision to move to an insourced dedicated fleet model taking more control of the process in-house, plus shifting to regional third party suppliers. This was a sensitive and business critical project that was under the scrutiny of not only the business, it’s clients and patients but also the industry regulators, to ensure quality levels were the key focus and that risk was tightly managed.