Abertawe Bro Morgannwg Emergency Department Pathway Improvement

The challenge

Abertawe Bro Morgannwg University Health Board (ABM) is a £1.3 billion organisation providing healthcare to a population of 500,000 people across Swansea, Neath Port Talbot and Bridgend. ABM face challenges to sustainably achieve the national unscheduled care targets and sought external expertise to; look afresh at the ED part of their unscheduled care system; work with clinical and operational staff, providing practical hands-on help; and drive behavioural change, moving individuals and teams towards a predictive culture of delivery.