December 2017

At the end of November, Humber River Hospital (HRH) celebrated the opening of the first Command Centre in Canada, designed and built in partnership with GE Healthcare Partners.  Akin to a mission control or command centre in other industries such as transport, energy and defence, HRH’s ground-breaking Command Centre enables a new level of efficiency, visibility and integration. 

"As North America’s first fully digital hospital with a commitment to high reliability care, our cutting-edge technology, insight-rich data and human expertise comes together through the Command Centre to create an excellent patient experience that is both timely and safe” -  Barbara Collins, President and CEO of HRH

HRHCC2The impact from HRH’s Command Centre will be felt immediately, with patients getting the care they need when they need it.  There will be fewer delays in receiving care, less waiting to get into Humber, less waiting for care while they are there, and more time with care providers who are fully focused on delivering care.

In the UK, pressures such as changing demographics, increasing demand, reduced funding, greater integration and growing complexity mean healthcare delivery is more challenging than ever. The challenges that HRH are addressing through their Command Centre are no different to those seen in many hospitals here in the UK -  how to deliver safe, efficient and high-quality patient care whilst pressure and demand is increasing.  However, it’s not enough to achieve that for a single patient, it has to be for every patient, consistently and sustainably.  This is the aspiration of every healthcare leader, but is highly complex and seems beyond the reach of traditional planning and management techniques.

“Therein lies the power of our Command Centre and Wall of AnalyticsTM approach.  We place an intense focus on the problems that need to be overcome to reach that level of sustainable performance, working with staff to devise new and more efficient ways of working.” – Jeff Terry, CEO, Clinical Command Centers, GE Healthcare Partners

Health and care organisations have invested in a range of tools to address these challenges (e.g. Lean, EPR, bed boards, workflow software, and real-time location systems).  These tools are important but not sufficient to orchestrate enterprise-wide operations in real-time at high efficiency.  What’s missing is a central node with the information, authority, and wherewithal to anticipate, identify, and resolve bottlenecks, delays, and risk.

HRH 1HRH’s Command Centre is different from transfer centres, bed management centres and “rooms-full-of-screens” that exist in many hospitals. The Command Centre is larger in scope and scale - it manages, orchestrates, sequences and prioritises patients or service-users into, through, out and between care settings.  Mark Ebbens commented “a Command Centre is not a piece of software, a transactional system or an EPR; it is a transformation programme which uses advanced analytics to prompt the right action at the right time, every time.”

Future developments are planned for HRH’s Command Centre to improve operational and clinical quality of care, including cross-system integration so more patients receive care in the community and at home.

“The Command Centre contributes to the HRH vision of working together to deliver innovative and compassionate health care in our community.” - Barbara Collins, President and CEO of HRH 

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